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Privacy Policy

Welcome to Bounce Away Castles, a bouncy castle and party hire company in Birmingham, Redditch, Coventry and the West Midlands.

This Privacy Policy describes Bounce Away Castle’s privacy practices as it pertains to the website and applications associated with Bounce Away Castles offerings as well as Bounce Away Castles email newsletters and any other Bounce Away Castles services where this Privacy and Cookies Notice is posted (the “Bounce Away Castles Services”).

We may from time-to-time revise this Privacy and Cookies Notice, so please be sure to check back periodically. By visiting or using Bounce Away Castles Services, you are acknowledging your understanding of this Privacy and Cookies Notice.

We make sure that your data is handled in a way which complies with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and any other relevant legislation.

TYPES OF INFORMATION WE COLLECT FROM OR ABOUT YOU

When you interact with Bounce Away Castles Services, we collect information that directly identifies you (i.e., information that would allow someone to identify you or contact you, such as your full name, postal address, e-mail address or telephone number), as well as information about your use of Bounce Away Castles Services. Below we describe the different types of information we collect from you and the devices you use when you interact with Bounce Away Castles Services.

Information you provide to us: Bounce Away Castles Services may permit you to enter contact information and other information about yourself and others. We collect and store any information you enter through the Services. For example, you may provide:

Your name, username, postal address, e-mail address, password, phone number, profile picture, birthday or other information, such as when you register with our Services, create or edit your user profile, sign up to receive newsletters, or enter in a contest or sweepstakes;
Your email address, communications, and files when you send to us a message by email, through our Customer Support portal, or through other communication services.

HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect to provide and improve Bounce Away Castles Services, to communicate with you, to deliver advertising, and to develop and provide additional products, features and offerings, as explained in more detail below.

To provide, maintain, develop, and improve Bounce Away Castles Services, including to:

fulfill your requests for products, services or information;
process your payments and deliver bouncy castles and other party or event equipment;
enable your access to Bounce Away Castles Services and to participate in any special features of Bounce Away Castles Services;
to maintain and administer accounts;
learn about how you use Bounce Away Castles Services, including by linking your activities across the various devices you may use (see below information regarding Cross-Device Tracking);
analyze patterns in the use of the Services, study site traffic, understand customer needs and trends, carry out targeted promotional activities, determine what type of content is most popular and what type of visitors are interested in particular kinds of content and advertising, and improve our Bounce Away Castles Services; and
customize the content and advertisements you receive from us and our trusted partners.

To communicate with you, including to:

provide customer service support or respond to your inquiries, requests and comments;
send you electronic newsletters or enter you into sweepstakes or contests;
offer you additional information, opportunities, marketing, promotions, and functionality for our products and services and those of our subsidiaries and affiliated companies, our business partners, or third-party advertisers;
provide you legal notices or other notices with respect Bounce Away Castles services, including service-related communications;

For our business purposes, including:

to prevent fraud or potentially illegal activities on our Bounce Away Castles Services, and to protect the safety of users and others on our Services;
for internal business purposes or for any other purposes disclosed at the time you provide the information or as otherwise set forth in this Privacy and Cookies Notice.
for any and all internal business purposes that are consistent with “business purposes” exceptions in state and federal privacy law.

Please note that all of the information we collect about you may be combined together in order to facilitate all of the above purposes, including to help us tailor content and advertising that is of greatest relevance to you.

ANALYTICS

We use tracking technologies to count visitors to Bounce Away Castles Services, to monitor how users navigate the Services, to count how many emails that were sent were actually opened or to count how many articles or links were actually viewed, and other analytic purposes. Advertising we, or advertising companies working on our behalf, may use cookies and other tracking technologies to collect information about your interactions with Bounce Away Castles Services, to provide interest-based advertisements on the Services, other services, and unaffiliated services, and to measure the effectiveness of advertisements.

WHO HAS ACCESS TO YOUR DATA?

Our data protection officer is responsible for managing access to the personal data we store. Generally speaking, only the data protection officer and authorized members of staff will access your data.

Some of the services we use will also store a copy of your data. For example, our website provider Booking Online Ltd, and any providers they use to provide their services. If you send your details over a social media platform, that platform may keep a copy of your messages.

We do not sell or give your data to any third parties for their marketing purposes.

HOW CAN YOU SEE WHAT DATA WE STORE ABOUT YOU?

You have the right to request details on any data we store about you. We can send a copy of your data to the email address you entered when using our services.

YOUR RIGHT TO DELETION

If you were previously a customer of ours, we might need to hold onto some of your data for tax or insurance reasons. Otherwise we will happily comply with your request as best we can.

HOW CAN YOU OPT IN OR OUT OF OUR MARKETING MESSAGES?

You can manage your marketing preferences at any time by clicking the link at the bottom of the emails we send, or by getting in touch with us through any other means.

HOW DO YOU MAKE A COMPLAINT ABOUT OUR USE OF YOUR DATA?

The Information Commissioners’ Office (ICO). is the authority for data protection in the UK. If you have an unresolvable problem with us and our use of your data, they are who you should contact.